Helpdesk Frequently Asked Questions
All Faculty account creations begin in the Human Resource (HR) office.
Your primary account will be your network account. This will give you access to any campus computer, your email on and off campus, the FLAMES wireless internet, Moodle, and to Portico/Webadvisor.
From the Lee University website, look in the Quicklinks section at the bottom of the page, then select Portico & Webadvisor.It will bring up a login page and one of the options is change password. Just answer the appropriate questions and it will provide temporary password for you.
Login to Portico with your current password. From the Menu in the top left corner select University Services. On this screen there is a Change Password option. This will take you to a form where you must put in your current password once and your new password twice. Once entered, this will change your password for your network account and everything that uses this login.
Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria.
Upper case letters
Lower case letters
Numbers
Special characters
Also note that your password cannot have any part of your name in it, nor can it be any of your previous passwords.
If you find a problem with the TEC equipment, please call the Help Desk immediately at (423) 614-8027. If there is an outage in the classroom, it will be our highest priority to get it resolved.
All staff account creations begin in the Human Relations (HR) office.
From the Lee University website, look in the Quicklinks section at the bottom of the page, then select the Portico & Webadvisor. It will bring up a login page and one of the options is change password. Just answer the appropriate questions and it will provide temporary password for you.
Login to Portico with your current password. From the Menu in the top left corner select University Services. On this screen there is a Change Password option. This will take you to a form where you must put in your current password once and your new password twice. Once entered, this will change your password for your network account and everything that uses this login.
Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria:
Upper case letters
Lower case letters
Numbers
Special characters
Also note that your password cannot have any part of your name in it, nor can it be any of your previous passwords.
Simply login to your email account (www.leeu.edu) and click on 'Office 365' on the left side of the header bar. Here you can to use online versions of the Office 365 products, or you can download up to 5 copies to your various devices.
If you need a little more guidance we've prepared a quick video showing you how to download it to your computer.Download Office 365
New students: After initial registration network accounts are automatically created and the login information is sent to the e-mail address you used to register at Lee University. In the event you do not have your login information you may call or visit the Help Desk, located in the basement of the Squires Library, or available at (423) 614-8027.
Returning students: These accounts should already be setup and you should have access to them. Passwords can be changed online or by calling the help desk for login assistance.
Please note: No passwords can be changed via email requests. You can change your password online via the Password Reset link under Quicklinks. If you have difficulty after trying that call the help desk at (423) 614-8027.
From the Lee University website, look in the Quicklinks section at the bottom of the page, then select the Portico & Webadvisor. It will bring up a login page and one of the options is change password. Just answer the appropriate questions and it will provide temporary password for you.
Login to Portico with your current password. From the Menu in the top left corner select University Services. On this screen there is a Change Password option. This will take you to a form where you must put in your current password once and your new password twice. Once entered, this will change your password for your network account and everything that uses this login.
Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria:
- Upper case letters
- Lower case letters
- Numbers
- Special characters
Also note that your password cannot have any part of your name in it, nor can it be any of your previous passwords.
There are a number of ways to access the login page, but ultimately you should see an Office365 logo on the main page. The student e-mail password should be the same password as your Moodle, Portico, or network login. The login page can be found at:
Go to mail.office365.com
Go to www.leeu.edu
Go to www.leeuniversity.edu, under the current student section of the lower section of the main page choose student e-mail.
Remember to login using your student username with the email suffix @leeu.edu when logging in to your email.
There is an e-mail section inside Portico that will route you to the web mail portal.
You login to Moodle using the standard user ID and a password you use for the Portico or for logging into lab computers on campus. If you can't login to Moodle simply verify and/or change the password via the password changing link on the Lee University web site. (Above under "How do I change my Portico/Webadvisor and network account password?) If you have any additional problems send your request to the help desk at [email protected]
If you've tried all the suggestions above you can stop by the help desk in the basement of Squires Library or call us at (423) 614-8027 and we will assist you as quickly as possible.
You login to campus computers by entering your user ID, your network password (the same as for Portico/Webadvisor), and ensuring that LEEFLAMES is chosen as the domain.
Each active student is allowed 400 pages or $20 per semester. Students must pay $.05 per page beyond the 400 page limit. To add paper to your account visit the Help Desk in School of Business Room 101.
Note: Monies on your printing account will rollover from the fall semester through the end of the 3rd summer session. All printing balances will be set back to $20 at the beginning of each fall semester.
LeeU email is supported on many phones, either through the built-in email application or using the OWA (Outlook Web App) app from Microsoft. Just search OWA on your phone’s app store and login using the same info as your computer.
Or you can use the built-in email app on your phone and setup the account using the following information
The preferred Account Type is: Microsoft Exchange – i.e. Exchange Activesync (EAS). If the phone doesn’t have that option you can configure using IMAP4 or POP3 as above.
Email address: Enter your full email address including @leeu.edu
Username: Again, enter your full email address including @leeu.edu
Password: Enter your email/Portico password here.
Our primary focus is University owned computers so they take top priority. However we do provide limited support and diagnostics on many of the more common computer issues on student computers. For more information and to see if we can help in your situation, please stop by the help desk in the basement of the Squire Library. Please bring the computer in question.
Most wireless devices that are compatible with our network can be added via the ClearPass Guest web portal (https://10.10.30.252/guest)
- On a computer (not the device you want to add) Login with your school username and password to begin on the FLAMES wifi.
- Look to the left side of the screen, you should see 3 different options under "guest".
- Select "Create Device:
- In the device name, type in your device name (Roku, Apple TV, Xbox, etc)
- In the Mac Address, please type in the Mac Address number for your device. This can typically be found either on a manufacturer sticker on the device itself, or in the device settings. If you are unsure, look on YouTube for a guide on finding your Mac Address (Note: Wireless Printers cannot be used in dormitories, as they tend to interfere with the wireless network in those buildings)
- Leave the Enable AirGroup box alone.
- Click Register Device, your device should now be recognized by our WiFi network
- If you have already attempted to connect your device to wifi without these instructions you may need to turn off your device for at least 15 minutes, restart the device, and attempt to connect to the LeeU Guest network. You may have to forget the WiFi network before you attempt to connect to it.
At this time the Chromecast will not work on our wireless networks.
Yes, the Apple TV will work normal except for AirPlay, which is not supported by our wireless networks.
On the phone with a technician? Click here to start a remote control session with a Lee University Technician.
The Help Desk is located in SOB 101 |
Fall and Spring Hours: Monday - Thursday, 8:00AM to 8:00PM. Friday 8:00AM to 5:00PM |
Summer Hours: Monday - Friday, 8:00AM to 5:00PM |
Help Desk
(423) 614-8027 [email protected] |