Records Frequently Asked Questions
For Frequently Asked Questions regarding transcripts, each link below leads to a section with information that you may find helpful.
You can request your transcript from the Lee University Records page using Parchment’s service. You will need to select the school that you’re needing the transcript from. For each copy of a transcript, it cost $7.50 plus any additional charge (see ‘What are my delivery options?’ below).
Current students can locate their unofficial copy of their transcript through portico (Self-Service Menu -> Academic Profile -> Transcript). Lee University only provides unofficial transcripts to currently enrolled students.
You can attach a document to your transcript on the ‘Order Details’ page of the Parchment request. This will be after you’ve selected the type of transcript you want. The option to upload would be next to “Attachment (Optional)”.
Electronic Transcript – $7.50 per transcript. No additional delivery charge. Most secure and fastest method. Paper Transcript (Pickup) - $7.50 per transcript. No additional charge. Mailed Paper Transcript (Standard USPS) – Shipping adds an additional $2.50. $10.00 per transcript. Mailed Paper Transcript (Fed Ex Delivery: Domestic) – Shipping adds an additional $25.00. $32.50 per transcript. Hold for Grades (Electronic, Pickup, or Mailed) - Transcripts will be sent at the end of term when all semester grades have been posted onto your academic record. Hold for Degree (Electronic, Pickup, or Mailed) - Transcript will be sent once your degree has been posted onto your academic record.
When an order for an E-transcript is fulfilled, it will send an email to the desired recipient. The recipient may access and download the E-transcript. Note that the electronic transcript will expire 7 days after it is delivered, so make sure the recipient is prepared for the e-mail. They can download the transcript up to 3 times before another request must be sent. If the recipient encounters problems with the E-transcript download it is recommended they to clear the internet browser cache and ensure the most up to date Adobe software edition is installed.
Online transcript orders require payment by credit card or debit card. Payment for the full amount of a transcript order must be received before the order can be processed.
Electronic transcripts will be sent as soon as possible, but any manual processing can take 1-2 business days if put on hold. Be advised that you should typically request transcripts well before the deadline in the event of unexpected delays. Typical processing is 1-2 business days, but it may take longer if there is a backlog of requests or during high-volume times in the academic year. Mail requests take 1-2 days of processing plus standard mailing time.
In most cases, you do not have to do anything after your order has been submitted. You will either receive an email that confirms your transcript(s) have been delivered, or you will get an email stating you have a financial hold. Keep an eye out on your email for updates on your transcript.
No. Electronic transcripts are only to be sent to the “recipient” email address. Having it sent to you and attempting to forward it nullifies the official transcript.
If you are unsure of your dates of attendance, you can estimate your dates of attendance or graduation. This will help us process your request faster.
Make sure to verify with the recipient where you are sending to that if it needs to go to a specific email or mailing address, student should review that institution’s website for support.
If you’re on the main page, click the blue words “Send to yourself, another individual, or third party” under the search bar. If you are already looking at a list of schools, scroll down to click the blue “Enter Your Own” button. Please refer to the institution’s official website for the email or mailing address to send the transcript to.
If you’re seeing a pink error on Parchment mentioning a financial hold but you are still able to type in your destination below, please proceed with the transcript order. If you cannot type anything after seeing the pink error on Parchment, please contact Student Financial Services at (423) 614-8100 or firstname.lastname@example.org. If you are on your student Portico account requesting an unofficial transcript and see a hold, contact email@example.com. Note, only currently enrolled students can access their unofficial transcripts. For more information about any holds affecting your account, contact Student Financial Services at (423) 614-8100 or firstname.lastname@example.org.
Try using the blue ‘Forgot Password’ link on the login page. If that fails, e-mail email@example.com.
There is an option on the ‘Order Details’ page for ‘Processing Time’. If you need your grades from the current semester or you will be graduating at the end of the semester, you can select ‘Hold for Grades’ or ‘Hold for Degree’ to make sure either or both show up on your transcript when it is sent.
Send an email to firstname.lastname@example.org with the following information: Full Name, Student ID, Date of Birth, Department to send the transcript to, and purpose of transcript.
You should contact the original institution to request an official copy of your records. If you need access to a record that we hold in your student file, you can request a copy of those records but it would be considered unofficial. To request a copy of a document in your student file you will need to fill out an Inquiry/Request Form.
Send an email to email@example.com with your Parchment order or document number pertaining to the transcript request. You can find this number in the email you received when you ordered the transcript.
After selecting a pick-up order by clicking on "Send to Yourself, Another Individual, or Third Party" under the search bar, you must type their first and last name in the "Recipient Name" box. They will be the ones to pick up your transcript, and they must provide official government ID when they come to the Records Office.
Contact firstname.lastname@example.org with your Parchment order or document number and the correct destination it needs to be sent to. It is not always possible to reverse an order, and you are responsible for the charges that may still incur. You must be as quick as possible to report this for us to be able to help you.
P = A pass for a course that has a pass or fail grade. W = A class that you registered for but withdrew from. A W grade cannot be removed: all course attempts appear on your transcript. A W has no assigned point value and so does not affect your GPA. U = A pass in a course that is audited (a 0 credit course). I = A course that is marked as incomplete by your instructor. Speak with your instructor about this. Incompletes will turn into an F grade if not resolved.
Your GPA is calculated by dividing the total number of grade points earned by the total amount of credit hours attempted. Your GPA is automatically calculated by our Student Information System. For more information on how to calculate your GPA, you can find a variety of GPA calculators online.
Lee considers the last grade for any course completed in your GPA calculation. This is the case even when the repeated course is a lower grade than the previous grade. All grades of previous attempts will still show on the transcript but will refer to the latest semester taken for that course. A course can only be repeated twice until approval is required.
- University Name
- Full Student Name
- Student ID and Date of Birth
- Last 4 digits of SSN.
- Term-by-term summary of all transfer credits that were sent to and approved for transfer to Lee University. (Does not list specific classes from other institutions)
- All grades and semesters from Undergraduate and Graduate, including all attempts of any course.
- Term and Cumulative GPA and Credits.
- Registrar Signature
- Lee University Seal
- When applicable, graduation degree, date, and majors