Informations Services and Technology
 

Helpful FAQs

Faculty

  • I am new to the university. How do I get my network account(s) setup?
    • All faculty account creations begin in the Human Relations (HR) office.
  • As a faculty member what kind of accounts will I need/have?
    • Network: Your primary account will be your network account. This will give you access to any campus computer, your email on and off campus, and to Portico/Webadvisor.
      LMS: Faculty that use the Learning Management Systems will use Moodle this semester. This account is unique to these systems and is managed through the Center for Teaching Excellence (CTE). You can reach them at 614-8315 or mburton@leeuniversity.edu.
      Datatel: Faculty with an administrative role will also have access to Datatel. This uses the same user ID and password as your network account but requires access be specifically granted by security leads for each information area. See How do I get the appropriate access in Datatel?
  • How do I change my Portico/WebAdvisor and network password online?
    • From the Lee University website, click Quicklinks (in the top right of each page), then select the Password Reset option and fill in the appropriate information. A random password will be automatically generated and displayed at the bottom of the screen. This password is typically complex. We recommend copying and pasting the password into a Word or Notepad document. Once you are logged into Portico/Webadvisor using this password, click University Services, Account services, Change Password, and set the password to something you choose.
  • I am trying to change my password online. Why won't it accept my new password?
    • Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria:
      1. Upper case letters
      2. Lower case letters
      3. Numbers
      4. Special characters
  • How do I get help entering grades in Webadvisor?
  • My role has changed. How do I get the appropriate access in Datatel?
    • All access is granted by contacting the security lead responsible for each area.  Contact the departments listed below to talk to the security lead.
      Financial: Comptroller or Bursar
      Academics (Course Info): Academic Services
      Academics (Faculty Info): Academic Affairs
      Records/Registration: Registrar
      Residential Life: Residential Life
      Admissions: Undergraduate Admissions
      HR/Payroll: Human Resources
      Advancement: University Relations
      Financial Aid: Financial Aid

Staff

  • I am new to the university. How do I get my network account(s) setup?
    • All staff account creations begin in the Human Relations (HR) office.
  • As a staff member what kind of accounts will I need/have?
    • Your primary account will be your network account. This will give you access to any campus computer, your email on and off campus, and to Portico/Webadvisor.
      Depending on your role, you will also have access to Datatel. This is the same user ID and password as your network account but requires access be specifically granted by security leads for each information area. See How do I get the appropriate access in Datatel?
  • How do I change my Portico/Webadvisor and network password online?
    • From the Lee University website, click Quicklinks (in the top right of each page), then select the Password Reset option and fill in the appropriate information. A random password will be automatically generated and displayed at the bottom of the screen. This password is typically complex. We recommend copying and pasting the password into a Word or Notepad document. Once you are logged into Portico/Webadvisor using this password, click University Services, Account services, Change Password, and set the password to something you choose.
  • I am trying to change my password online. Why won't it accept my new password?
    • Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria:
      1. Upper case letters
      2. Lower case letters
      3. Numbers
      4. Special characters
  • My role has changed. How do I get the appropriate access in Datatel?
    • All access is granted by contacting the security lead responsible for each area.  Contact the departments listed below to talk to the security lead.
      Financial: Comptroller or Bursar
      Academics (Course Info): Academic Services
      Academics (Faculty Info): Academic Affairs
      Records/Registration: Registrar
      Residential Life: Residential Life
      Admissions: Undergraduate Admissions
      HR/Payroll: Human Resources
      Advancement: University Relations
      Financial Aid: Financial Aid

Student

  • How many login accounts do I have as a Lee student?
    • Each student has one unique login ID that is used on up to 3 separate accounts.
      Portico/Webadvisor and Network: Your primary network login, used to login to campus computers and Portico/Webadvisor.
      Email: Your personal Lee University email account. All official correspondence from the university will be sent here.
      Moodle: Course management system that some instructors use to interact with their students electronically.  Your professor will notify you if you need to have this login.
  • How do students get their login information?
    • New students: After initial registration the network accounts are automatically created and a letter containing all your login information is sent to the campus post office for students to pick up. Students must provide a current Lee ID to retrieve their letter from the Lee University campus post office.
      Returing students: These accounts should already be setup and you should have access to them.  Passwords can be changed online or by calling the help desk for login assistance. Please note: No passwords can be changed via email requests. You can change your password online via the Password Reset link under Quicklinks. If you have difficulty after trying that call the help desk at (423) 614-8027.
  • How do I change my Portico/Webadvisor and network account password online?
    • From the Lee University website, click Quicklinks (in the top right of each page), then select the Password Reset option and fill in the appropriate information. A random password will be automatically generated and displayed at the bottom of the screen. This password is typically complex. We recommend copying and pasting the password into a Word or Notepad document. Once you are logged into Portico/Webadvisor using this password, click University Services, Account services, Change Password, and set the password to something you choose.
  • I am trying to change my password online. Why won't it accept my new password?
    • Remember all Portico/Webadvisor/Network passwords must be a minimum of 8 characters long and must contain 3 of the following 4 criteria: 1. Upper case letters 2. Lower case letters 3. Numbers 4. Special characters
  • How do I change my email password?
  • How do I login to Moodle? What if my password won't work for Moodle?
    • You login to Moodle using the standard user ID and a password you use for the Portico or for logging into lab computers on campus. If you can't login to Moodle simply verify and/or change the password via the password changing link on the Lee University web site. (Above under "How do I change my Portico/Webadvisor and network account password?) If you have any additional problems send your request to the help desk at helpdesk@leeuniversity.edu
  • I've tried the online password changing links, but still can't login. What do I do now?
    • If you've tried all the suggestions above you can stop by the help desk in the basement of Squires Library or call us at (423) 614-8027 and we will assist you as quickly as possible.
  • How do I login to the computers in the computer labs on campus?
    • You login to campus computers by entering your user ID, your network password (the same as for Portico/Webadvisor), and ensuring that LEEFLAMES is chosen as the domain.
  • What do I do once I'm logged into Portico/Webadvisor?
    • Check out these Portico Webadvisor Instructions.  You can also access them by going to the Lee University website, clicking 'Current Students' (on the left side in the white space), scroll down to the Web & Technology Services section and click "Webadvisor Student Instructions"
  • How much paper am I allotted each semester for printing in the labs?
    • Each active student is allowed 400 pages or $20 per semester. Students must pay $.05 per page beyond the 400 page limit. To add paper to your account visit the Help Desk in the basement of the Squires library and pay for your additional printing. Note: Beginning fall 2010 monies on your printing account will rollover from the fall semester through the end of the 3rd summer session.  All printing balances will be set back to $20 at the beginning of each fall semester.
  • How much storage is available with my email account?
    • The student email accounts allow for 10 GB of mail storage. To access go to www.outlook.com and enter your full email address as the user ID, and your email address.
  • How do I forward my leeu.edu email to another account?
    • Login to your email account and click on the help button in the upper right hand of the screen.  If the instructions are not displayed on the main help page, use the search feature to find them.
  • Can I forward my leeu.edu email to my phone?
    • Your email can be forwarded to many phones. Login to your email account and use the help feature to find if your phone is supported.
  • Do I have 25 GB of online storage via a skydrive associated with my email account?
    • Yes. Your account has 25 GB of storage. To access you can click on the down arrow in the header of your email account OR you can login to home.live.com with your email address and password, then choose 'More' then 'SkyDrive.' This online storage can be used like a flash drive and is available anywhere you can access the internet.
  • Will IT fix my computer if it has a problem?
    • IT is not able to work on student computers beyond the basics of connecting to our network. If your computer is working fine and you simply need help connecting to our wireless or wired LAN's just stop by the help desk and we will assist you. Please note that computers cannot be left at the help desk unattended.
  • My dorm connection (wired) doesn't seem to be working. How do I report it?
    • The best way to report this is online (from another working network connection - computer lab, roommate, etc.) using our Network Maintenance Request form.  You can also access it by going to the Lee University website, choose quicklinks, then help desk, then current students (in the upper left portion of the page), then select the Network Maintenance Request link and follow the instructions.

Safe Connect

  • What is Safe Connect?
    • Safe Connect is a network validation appliance implemented on the Lee University Residential Network and Open Wireless area’s to help reduce and control virus and other malware infections. The Safe Connect system authenticates users and scans for the required patch and software settings.
  • How do I install Safe Connect?
    • 1. Verify that your computer is either wired or connected to the Lee University ResNet wireless network.
      2. Open the web browser of your choice. You will be redirected to the “Lee University – Authentication Page”.
      3. Log in using the same LEEFLAMES account you would use to login to a computer on campus.
      4. After reviewing the Acceptable Use Policy, click on “Yes, I will install the SafeConnect Policy Key Client and accept the terms and conditions for Internet Use”
      5. Click on Open or Save File to install the Safe Connect Policy Key.
      6. After the download is complete, run the ServiceInstaller.exe file you just downloaded.
      7. Click “Install”
      8. After the install is complete, click “OK”
      9. You can now close the open browser or go to a new webpage. If you do not meet the requirements, it will notify you when you attempt to access a new page.
  • I have downloaded and installed the Safe Connect client, but when I try to get online I get prompted to install the key again.
    • This is due to the Safe Connect client, or Policy Key, not being allowed to communicate with the Safe Connect server. You may have certain Internet Security tools such as Norton, McAfee, or in some cases the Windows Firewall itself from stopping communication to the server. You will need to change the settings in these programs to allow the Safe Connect Policy Manager access to the internet.
  • What can I access when I am quarantined?
    • You will be able to access sites that are required to fix your computer - such as Anti-Virus software sites, Microsoft Windows Update Services, and Lee University websites.
  • What about my privacy?
    • Your privacy is important to us. The Impulse Policy Key scans only for Windows update services compliance, anti-virus and anti-spyware status. No user data is collected or stored.
  • What about my gaming console?
    • It may take a few minutes for Safe Connect to recognize the gaming console, but eventually it will recognize the device as a gaming console and allow access.
  • I keep getting the error message that I'm behind a NAT'd device.
    • The main reason for this message is due to a router being plugged in to the network and devices are connected to it. Having a router plugged into the network is against our Internet Usage Policy.
  • I have more questions. Who can answer them?
    • The Help Desk can help you get connected. Give them a call at 423-614-8027, email them at helpdesk@leeuniversity.edu, or stop by the Help Desk Office located in the basement of the Squires Library.