• COVID-19 Policies/Procedures

    The Lee University Counseling Center (LUCC) has re-opened, with staff primarily working in-office. Therapy and other mental health services will resume on the first day of classes (August 19th).

    We will begin the semester (first 3-4 weeks) using telemental health (and other digital means) as our standard approach for provision of therapy as well as intake, psychiatric, and other services. This and our other re-opening policies have been developed in response to guidance from relevant sources including Lee University, relevant professional organizations, state and federal, etc. In rare exceptional cases, evaluated by pre-determined standards of necessity, in-person intervention may be offered. When providing in-person therapy/services, a variety of risk mitigation strategies will be required including but not limited to social distancing and the use of masks.

    Please call LUCC at 423-614-8415 (rather than walking-in to the center) with any questions or if seeking to initiate therapy/services with us. In case of crisis, contact 9-1-1 or Crisis Response at 423-634-8995. If you are seeking crisis-related services from LUCC, please call rather than walking-in.

    LUCC intends to re-evaluate our current policies following the first 3-4 weeks of the semester, with hopes of expanding in-person services.

    Beginning with our intake process, the Lee University Counseling Center (LUCC) uses our field’s best practices to make each student’s experience in pursuing counseling as effective and efficient possible. Initial paperwork is completed online, after which LUCC will call within 24 hours to schedule a face-to-face intake meeting with one our counselors. We then meet weekly as a staff to make clinically-informed treatment assignments for each client on an individual basis. Treatment assignment outcomes may include individual therapy, therapy group, other group-based interventions such as workshops, or possibly referral to alternative/additional specific institutional or community-based services. This process minimizes wait time for initial counselor contact, maximizes likelihood of fit between clients’ needs and the treatment options offered, and enables LUCC to serve as many students requesting our services as possible. This both minimizes wait time and maximizes a good fit between clients’ needs and the treatment options they are offered. Information on crisis services can be found at the bottom of this page if you believe it may apply to you.

    Intake Paperwork: This paperwork, which takes approximately 30 minutes to complete, can be accessed on a campus computer:  Intake forms are available at the following link:  Intake Forms.  Follow prompts to log into Portico, then select the "Intake Forms" in the resources box of our Portico page.  

    Please note: LUCC will NOT view material submitted electronically until the student has come to LUCC for an in-person intake session. 

    Scheduled Zoom Intake Session: When you have completed your intake paperwork electronically, LUCC will call you within 1 business day to schedule an intake appointment.  Plan to meet with an intake counselor for approximately 30 minutes of discussion and assessment which, along with paperwork, will be utilized to determine best treatment options. The intake counselor will not necessarily be the same as the provider assigned for ongoing services. Intakes will be available from the first day of classes until the last day of classes each semester.

    After Intake: On Wednesday mornings, the team of counselors meets to match student needs to the particular specialties and schedules of the team. At this time, students will be assigned to an individual (or couples) counselor, assigned to a therapy group, referred to a community provider, or placed on the waitlist. Students will be contacted as soon as possible after the weekly staff consultation. An LUCC staff member will contact students to inform them of assignments and will assist in scheduling the next contact with the LUCC. If for some reason a student is not contacted by the Wednesday afternoon or Thursday morning after completing the intake process, they should call the LUCC immediately, as there may be a problem with the contact information.