Faculty and Staff Positions

Support Analyst I

The Support Analyst I is under the supervision of the Director of IT Operations. The Support Analyst I is responsible for supporting end users with hardware and software needs.

QUALIFICATIONS & Skills

An Associates Degree or equivalent work experience in a related field is required and a Bachelors Degree is preferred. Support Analyst I must have a working knowledge of workstation support. Excellent written and verbal communication skills are a must. Ability to keep a positive attitude and professional demeanor in a high pressure environment is a must.

Essential Functions

  • Maintains a high standard of customer service in dealing with and responding to technical issues. 
  • Investigates, analyzes, and resolves complex hardware problems; performs advanced hardware repairs, maintenance, technical assistance, and support on a wide range of computers and peripherals. 
  • Analyzes and resolves problems with software, applications, and systems; provides a wide range of in-depth technical assistance to end users.
  • Collaborate with peers to ensure team goals are met efficiently and professionally.
  • Reviews, prioritizes, and processes support incidents; provides detailed documentation of all work performed on assigned support requests.
  • Follows processes for maintaining inventory tracking and asset management. 
  • Trains and supervises student employees, as appropriate. 
  • Maintains a broad knowledge of state-of-the-art computer technology, equipment, and systems; participates in professional development activities as appropriate.
  • Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations. 
  • Participate in on-call rotation for off hour’s computer system emergencies including weekends and holidays.

Interested candidates can electronically submit resumes to Edie Shackelford, Secretary to the Director of IT Operations, at eshackelford@leeuniversity.edu.